Our Organisational Values
Curious
We are open and we pay attention
This is our ‘insight’ value – it reflects reciprocal sharing of information and willingness to learn. This is a build on ‘Integrity’.
Paying attention speaks to our relationship with research, and with the system – an active role in our context.
To pay attention is to look outward – we know what’s going on, and what’s ahead. We stay alert to what’s happening around us – in families, teams, and systems – and ask questions to understand. Curiosity drives our insight, helping us challenge assumptions, spot opportunities, and make better decisions. We listen without needing to fix or agree, and we recognise that our actions have ripple effects. Being curious means staying outward-looking, future-focused, and committed to learning from others.
Collaborative
We are all in it together
This builds on ‘One Team’ and expands it to communities, collaborators and the system at large. We know we can’t reach the North Star alone.
This value is rooted in insight from social work colleagues, who consistently shared their experience of being ‘in it together’ with children, young people and families. We work together across teams, communities, and systems because we know we can’t reach the North Star alone. Collaboration means involving others early, co-creating solutions, and sharing accountability. We build trust-based relationships and connect our work to broader movements, ensuring people feel respected, included, and part of the process.
Changemaking
We build a better, more equitable future
This is our system change value, and expresses our commit to diversity, equity, inclusion and belonging; the North Star demands a better future for all children and young people with cancer.
This value expresses our active, positive role in change, at all levels; through service impact, improvement, support, and progress – we are all changemakers. We lead change that matters and that is felt by children, young people, and families. We stay alert to patterns and problems, take action without waiting for permission, and centre diversity, equity, inclusion and belonging in everything we do. Changemaking is about shifting power, not just process. It’s about creating fairer, kinder, and more empowering experiences, and connecting our improvements to wider system change.
Creative
There is no one ‘right’ way
This is value rooted in innovation, and recognition that we will never have all the money and resources to do everything ourselves – there are many routes to our destination and joy is in the journey.
What has gone before is not a blueprint for the future – we reject perfectionism and are up for trying new and different things. We value progress over perfection and embrace alternatives, even if they’re unfamiliar or untested. Creativity means borrowing, adapting, and reapplying ideas, finding smarter ways to solve problems. We keep people’s needs at the centre of what we create, asking what will help, include, and work for them. Our creativity leads to solutions that are simpler, fairer, and human centered.
Courageous
We lead with vision and hope
This is a leadership value, building from ‘Brave’. It has leadership, organisational and system applications; it should not be interpreted as imposing hopefulness on the community we support.
Instead, it is about us leading with a vision for a better future, and optimism in the ability of ourselves and our collaborators to come together and make it a reality.
As leaders, we are in the business of hope; we believe in better and we are making it happen.
This value is rooted in the experiences of our Voice Board. We speak up with clarity and kindness, even when it’s hard. Courage means amplifying voices that need to be heard, showing up as ourselves, and leading with honesty and empathy. We focus on what’s possible, not just what’s wrong, and help others see a path forward. By modeling hope and working in the open, we build trust and credibility with each other, with families, and across the system.