With our services team
We have a range of volunteering roles available to directly support our service teams who are there for the children and young people facing cancer. These are special roles and we’re looking for special people to join our team. Interested? Scroll down to see what’s available near you.
Volunteering with our services teams and with the children and young people we support is an important part of what we do. Each role is designed to blend with the service our staff team are already delivering to create the best possible impact. For these roles we do ask for a level of commitment and for you to bring certain experiences and skills – it’s important that you are the right person for the role and that the role is the right one for you. In return we’ll make sure you have a full induction and training, as well as ongoing support and reports on the impact you are making.
Take a look at the roles we have available now and complete the application form below to apply.
Why we need you
Are you a good listener who is empathetic and enjoys being part of a close knit and supportive team? If you have experience in counselling or careers either through lived experience or through employment or a volunteer role then this would be great but what is most important is your personal qualities.
You could be just the individual we are looking for to join us as we carry out our ambitious plans to develop our online group work programme. The programmes have been written and much of the preparation is complete, we are excited to roll out our programme.
We’re here to make sure children and young people with cancer get the right support at the right time. We do this through tailored psychosocial support and by making their voices and unique needs heard and understood. We believe they should have the same opportunities as everyone else.
The team would like one or two volunteers to support delivery of the groupwork. This will involve one 3-hour session per volunteer per week on an ongoing basis to attend and support groupwork sessions as they happen.
We will provide a comprehensive induction and training and you will have the support of a dedicated volunteer manager.
What you’ll be doing
You will carry out your role in close collaboration with our Social Care Practitioners to support delivery of online groupwork.
This will include:
- Attend groupwork sessions, including short brief beforehand and debrief afterwards.
- Support administration during the group, noting down attendees, staffing the chat box so the presenter is kept abreast of questions and communications coming in via chat.
- Working to risk assessment keep an eye on participants and direct message any that drop out during group to check in on welfare and let them know facilitator will be in touch after group.
- Facilitating peer support in smaller groups and ensuring feedback to facilitator.
- You’ll be available in evenings
- You’ll be confident using teams, zoom and outlook including facilitating a breakout room, and feeding back when necessary
- You’ll have excellent communication skills, including written communication with a variety of audiences
- You’ll have professional or lived experience of community support
- You’ll be an empathetic listener with the ability to make people feel welcome and at ease
- You’ll understand when to flag information to team
- You’ll have knowledge of self-care and the ability to reach out for support if needed
- You’ll have a sense of humour and enjoy working as part of a team
We provide specialist support at a click of a button to young people facing cancer and their loved ones. Using our Live Chat app you will speak directly with people who contact Young Lives vs Cancer for social care support or information
What you will be doing
This service is often the front line of our service pathway. We want to grow our team of Operators and we’ve developed a new vital role for volunteers within the team. You’ll be on the front line responding to incoming messages from service users, their friends and their family via our Live Chat app.
- Using our Live Chat app you will speak directly with service users, their friends and family, teachers and colleagues who contact Young Lives vs Cancer for support
- Respond to social care queries (usually relating to financial, practical, emotional support) that come through Live Chat, supported by processes and guidance
- You will be a key link between our service users and the wider social care teams, working remotely with support from the Central Support and Social Care Team
- Ensure key data from conversations is recorded in a consistent way
- You will empower service users to seek the professional information they need through signposting
- You will provide high-quality, non-judgemental, professional information and guidance being mindful that this is not befriending or personal advice sharing service
- Provide feedback throughout to help us improve how we can support volunteers doing this role in the future
Experience – you will have experience of helping others through a customer service or health and social care role or your own lived experience
Excellent digital listener and communicator – communicating without body language, assessing appropriate tones and language can be tough. That’s why we need you to be skilled in using digital communication tools and appreciate the components of this
Pragmatic – you will have a pragmatic approach to seeking information to those reaching out for support, you’ll be committed to giving correct and timely information to children, young people, and their families
Practical – you will need a private space to work from in your home, with access to a reliable broadband connection and be confident using IT (we use Microsoft office suite)
Know your limits – you’ll know yourself well and have a good awareness about when to ask for support from your team, regarding both the practical nature of the role and supporting your own wellbeing
How you need to treat others
Supportive and safe – you’ll help maintain a supportive and safe online environment and have a friendly yet professional approach to volunteering as part of our team, this includes practicing safeguarding in every interaction
Empathetic – you will be able to share and understand the feelings of others and be able to balance that with your own personal experiences and remain professional
Respectful – you won’t discriminate against anyone for any reason, you’ll understand that people have different backgrounds and approaches to the situations they face
Discreet – you’ll be careful with all information you are given and never share it outside of Young Lives vs Cancer, you will understand the privilege that comes with others sharing their personal information with you
DBS checks are required for this role
At Young Lives vs Cancer, we are the charity that helps children and young people (0-25) and their families find the strength to face whatever cancer throws at them. One of the ways we do that is by running peer support events and we’re looking for a volunteer who can join our South West Social Care Team to organise and maintain our programme of peer support events in Plymouth.
What you’ll be doing
Meaningful and supported opportunities to meet and mix with peers who understand what you are going through and a chance to meet face to face with the Social Work team is such an important part of the service we offer. As a Peer Support Organiser you will organise and execute engaging and social peer to peer events every 6 weeks.
- You’ll be based in Plymouth. This will be from your own home for planning and organizing but you do need to be based in the Plymouth area in order to be able to manage the event.
- Researching and identifying locations where events can be held, communicating with the venue about arrangements.
- Sending out invites so writing accurate and interesting event briefings for young people attending and Social Workers attending is vital.
- You’ll need to be confident in approaching conversations with new people, that includes speaking directly with service users about arrangements, and confidentially approaching venues being direct about our requirements
- You’ll have an understanding of the experience of our service users and the intuition to capture important information that may need passing onto Social Workers and TYA Clinical Nurse Specialist – during your induction and training we’ll support you with this
- You’ll have strong relationship management skills, the ability to make people you are talking to feel at ease and supported.
- This role is a great opportunity for someone interested in event management, youth work, social care or community engagement.
What you can expect
- Experience of working with and directly supporting young people with cancer in the South West
- Full training and ongoing support through out you time with us
- Opportunity to develop your event management skills
- Experience in planning and delivering peer to peer events driven by inclusivity
- Insight into the service Young Lives vs Cancer delivers and the drivers of peer support
The programme commits to running a face to face event every 6 weeks so we would ask you to commit to around 3-4 hours per week, with some additional time on the week of the event should you wish to attend.
DBS checks are required for this role
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. At Young Lives vs Cancer, we do not just accept difference — we value it, we celebrate it, we nurture it, and we thrive off it.
We positively welcome your application irrespective of your background. We are on a journey, and if you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer.